Module 01
AI Request Router
An AI triage engine that classifies every inbox message, support ticket or contact-form submission and routes it to the right team.
Problem
Your central 'info@', 'support@' or CRM inbox receives hundreds of requests a day. An agent has to open, read and categorise each one. About 70% of this work is repetitive evaluation — one of the very first jobs an AI can take over.
Solution
Each incoming message is sent to an LLM and turned into a structured decision: predefined category + priority score + routing target. Output JSON flows through n8n to your CRM, Slack or Jira.
Capabilities
- Multi-level category tree (Department → Topic → Sub-topic)
- 0-100 priority scoring + 'urgency' trigger flag
- Dynamic rule engine: '3+ requests in 24h from same customer = VIP'
- One-click integration APIs for CRM / Helpdesk / Slack
- 'Needs review' queue + human approval for unknown topics
- Monthly distribution report: which categories are growing or shrinking?
Workflow
Expected outcomes
- First-response time drops from 4 hours to 20 minutes
- Mis-routed requests drop from 30% to 5%
- About $120/month in LLM cost replaces a full-time triage seat
Example sector uses
E-commerce
Customer email → returns / shipping / product / complaint split + priority (high cart value = high priority) → routed to the right team.
B2B SaaS
Support ticket → technical / billing / feature request / bug split → assigned directly to the right engineering squad in Jira.
Clinic / Healthcare
WhatsApp / contact form → appointment / pre-screen / results category → routed to the assistant or clinician.
Kickstart with Claude Code
Tell Claude Code: 'You are a developer building an enterprise triage engine. Create /src/triage/classifyTicket.ts. Input: { subject, body, sender_email, customer_tier? }. Output Zod-typed: { category: enum, sub_category: string, priority: 0-100, suggested_assignee, reasoning, requires_human: boolean }. Load the category tree from /config/taxonomy.json. Will be wired into n8n via webhook.'
Full Claude Code build guide